What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your family member.
1. Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
2. Meet Your Veterinary Tech
You will normally see a veterinary technician first. They will take a medical history of your friend and gather some data for the doctor.
3. Meet Your Veterinarian
A veterinarian will see you next, examine your pet, answer your questions you may have, and plan further diagnostics or treatment as necessary.
You will normally see the technician again to wrap up the appointment. They will provide you with further educational information and answer any routine wellness and care questions you may have.
Our Pet Care Philosophy
Every cat and dog deserves to have a safe and loving experience at the veterinarian. We prioritize making each patient feel at home by giving them personalized care and attention, and making each client feel heard by listening to their concerns and providing prompt and accurate veterinary service.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Full payment is required at the time that services are rendered. For your convenience, we accept Mastercard, Visa, American Express, debit and cash.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your furry friend.
Please have your dogs on a leash or in a kennel and your cats in a kennel for the safety and well-being of others in the clinic.
Emergencies, when they arise, will take top priority. If an emergency causes a delay in your appointment, every effort will be made to see your friend in a timely manner, or our understanding staff will be more than happy to rebook another appointment time for you.
If you have an after-hours emergency, or if you are not sure if your friend can wait until regular business hours, please call (403) 327-2344 . The after hour emergency answering service will direct your call to the emergency clinic on call. Please do not call with general inquiries that can be handled during regular business hours.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic animals such as cats and dogs.
- Can you help with my pet insurance?
We’re happy to help you fill out insurance forms for your pet’s visit.